Job Title: Application Engineer
Location: Peterlee
Salary: Up to £34,000 per annum
Job Type: Full Time, Permanent
The Role:
- Support the management of products during the life cycle in conjunction with the category manager
- Be the internal authority of specific product portfolios and their application
- Deliver a strong customer experience by providing product support, and understanding the requirements for the product and customer’s expectations
Responsibilities and Accountabilities:
- Provide a high level of product portfolio support
- Product maintenance: Ensure published product portfolios’ data is current and accurate and ensure the products’ functionality meets their intended purpose of use
- Product improvement and life cycle product management
- Produce marketing, sales and support materials
- Distributor support
- Attend exhibitions, workshops, seminars, and trade shows – build a strong relationship with the end user, delivering technical support, and conducting technical presentations
- Provide online and face to face product training, product application, guidance and product support internally and externally to customers
- Execute tier 2 product support to enhance “The Customer Experience”
- Liaise across all departments within the company to deliver a valid and relevant solution – ensuring customer satisfaction is achieved in a timely manner
- Provide analytical data for the product management, engineering and project teams
- Travelling internationally, typically 4-6 international visits per year, supporting our global distributors
KPIs
- Customer/distributor satisfaction
Experience, Skills, Knowledge and Qualifications
- A HND or Degree or above in Physics, or Electronic or Biomedical Engineering, or related engineering disciplines
- Previous life cycle product management experience desirable
- A background in biomedical or clinical engineering, or a good technical knowledge of medical devices desirable
- Customer centric approach values
- A test and measurement background is desirable but is not necessary
- Excellent organisational and prioritisation skills
- Confident with delivering presentations
- Excellent data analysis skills
- Customer facing communication attributes – soft skills at all levels of the business, internally and externally
- Very good IT skill, and MS office knowledge
Please note that due to the nature of the role, no sponsorship or relocation packages will be available for this position so all candidates must be eligible to both live and work in the UK to be considered.
Please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience or relevant job titles of; Electronics Engineer, Automotive Electronics Engineer, Application Support Engineer, Technical Support Engineer, Application Support, Installation Support, Trouble Shooting, CAD, Electronics Product Development, Automotive OEM, Applications Engineer, Product Variant Engineer, Applications Support and Product Variant Engineer, Automotive Electrics, Automotive Electronics, Computer Applications, Automotive Technical Support will also be considered for this role.
