Job Title: Property Manager Assistant
Location: Nottingham
Salary: £20,000 per annum, depending on experience
Job type: Full time, Permanent
The Company
The Group specialises in the ongoing management of large residential developments, including the effective administration of +£20m of client service charge budgets. They’re currently looking for an Assistant Property Manager to join the team.
The Role
This is a key role in the Estate Management team. You will work in partnership with the Property Managers to ensure they consistently deliver a high standard of performance (achieving KPIs) and achieve customer satisfaction.
The role has 2 key parts: performing frontline communication with customers (eg. resolving day to day queries and sending correspondence) and reactive maintenance management.
In all areas, you will need to ensure that company policies and procedures are consistently applied to the required standards.
Key Outcomes:
- Provide excellent customer service to achieve customer satisfaction
- Ensure systems are correctly maintained & processes are followed
- The key milestones & KPIs are achieved
- The maintenance of all estates is effectively managed
- The financial aspects of all estates are effectively managed
The Candidate:
Qualifications
- A good standard of education is essential
- A property qualification (eg. IRPM Part 1) would be desirable but is not essential
Experience
- Customer relationship management: Previous ‘frontline’ contact with customers is essential
- Systems: Prior experience with software systems such as database management and ordering/invoicing is essential
- Contractor management: Prior experience with managing contractors is highly desirable
Skills
- Excellent time management, prioritisation and project management skills
- Excellent communication skills: good letter writing, telephone manner and ability to brief third parties when required (eg. contractors)
- Excellent people skills: an ability to empathise and resolve issues effectively
- Excellent computer skills: proficient in all Microsoft programmes and competent in mail merging. Knowledge of Qube would be an advantage
- Good commercial skills: demonstrate commercial nous and a ‘value for money’ approach
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Property Assistant, Property Coordinator, Administrative Assistant, Resident Liaison Officer, Tenant Liaison Officer, Customer Service Executive, Tenancy Management Assistant, Building Services Coordinator, Contractor Work Coordinator, Property Management Officer, Property Management, Maintenance Coordinator may also be considered for this role.
