Certificated Enforcement Agent / Debt Recovery Assistant

£22018 - £27508 per annum + performance related pay

Job Title: Enforcement Agent

Location: Thetford

Salary: £22,018 – £27,508 per annum + performance related pay

Job Type: Full Time, Permanent (37 hours per week)

The Council is seeking a self-motivated and flexible candidate to join their busy Enforcement Team, based at their Thetford office, however you may be required to work at other sites within the partnership. This includes Suffolk, Norfolk and Cambridgeshire areas.

Purpose of the Role:

Responsible for negotiating the recovery of debts, agreeing payment plans or removing goods in order to recover the monies owed to Local Authorities.

The Role:

The successful applicant should preferably have a current Enforcement Agent Certificate, experience of debt collection and an understanding of Enforcement regulations, although training would be provided to the right candidate. Your role includes visiting debtors to collect payments in full or negotiate suitable payment arrangements. You may also need to remove goods in order to recover monies owed to local authorities. You will need to have a full driving licence and confident at working on your own with the public.


  • Visiting debtors at home, introducing yourself and giving an explanation of the purpose of your visit
  • Offering money management advice, negotiating instalments debtors can afford to pay and arranging payments within guidelines or following procedures if arrangement outside their guidelines
  • Collecting and accounting accurately for money collected in settlement of debts
  • Removing some of the debtor’s possessions to be sold in payment of a debt where payment or an arrangement is not made. Arranging for seized goods to be safely stored and insured before being sold
  • Reporting and updating case records, in detail, for all debt recovery activity
  • Familiarising yourself with statutory, local policies and procedures and ensuring compliance at all times, including Health and Safety policies and procedures
  • Keeping up to date with enforcement legislation and attending courses and seminars relevant to your profession and personal safety
  • Attending partner authorities when requested as well as attendance at Breckland House, Thetford on a regular basis for team meeting and training purposes
  • Carrying out visits outside normal office hours to include evenings and weekends
  • A requirement to undertake such other duties as may reasonably be required compatible with and/or arising from those listed above as directed by senior management

The Successful Candidate Will Have / Be:

  • 5 GCSE’s or equivalent
  • Demonstrate a positive desire to achieve results
  • Demonstrate knowledge of Microsoft Products together with excellent accurate keyboard skills
  • Demonstrate knowledge of Debt recovery
  • Ability to understand and work to relevant areas of legislation
  • Demonstrate experience of office procedures
  • Ability to organise and prioritise own work time and work load
  • Demonstrate good numeracy skills
  • Demonstrate good negotiation skills
  • Ability to appraise goods and assess their quality
  • Demonstrate experience or understanding of customer care
  • Demonstrate ability to deal with customer enquiries in an appropriate, diplomatic and professional manner
  • Be able to remain calm during stressful/violent circumstances

What they offer in return:

  • Competitive starting salary
  • Performance related pay in addition to salary
  • Career development opportunities
  • Full training
  • Flexible working
  • Free car parking
  • Local Government Pension Scheme
  • Rewards Package

Additional Note:

The Council is committed to safeguarding and promoting the welfare of vulnerable people and they expect all employees to share this commitment. All employees must familiarise themselves with the Safeguarding Children and Young People and Guidelines for Working with Children and Young People policy.

Health Safety & Environment:

Managers are responsible for the health and safety of their staff and their actions that may affect others; this is clearly set out in the Health and Safety Policy. It is the duty of all employees, while at work, to take reasonable care of their health and safety, and of other persons who may be affected by their activities; this includes colleagues, contractors and members of the public.