Job Title: Client Services Agent
Location: London
Salary: £24,750 – £27,000 + benefits including family BUPA, flexi pot, 25 days holidays, and a contributory pension scheme
Job Type: Full Time, Permanent
Closing Date: Monday 20th August 2018
Purpose of the role:
- Provide amazingly good service to their prospective and existing customers. The insurance industry sometimes has the perception of being very old fashioned and formal. They will be professional but ‘without the suits’ – they want to be approachable, friendly and helpful. They want their customers to be reassured by any communications they have with anyone in this role whether by webchat or email. Their team will be small to start with so this role will cover inbound and outbound sales, general enquiries, and generally assisting the broader team in this exciting new venture.
Key Responsibilities and Accountabilities:
- To ensure every communication received by the customer – web chat or call – is perceived as amazingly good
- To deliver customer service in a friendly, approachable, knowledgeable way
- To represent their brand values and proposition so it is immediately obvious they are dealing with a new type of insurance organisation
- To provide more broader marketing and sales support to team when time permits from core activities
- To convert enquiries into new sales
The Candidate:
- This person should be extremely positive, proactive, energetic and routinely go out of their way for customers.
- They should ideally have minimum 2 years’ experience in small commercial insurance (liability preferably). Previous role/s should have a track record of exceptional service dealing directly with customers.
- This candidate needs to be articulate, numerical, and quick thinking. Quality of spelling and grammar needs to be very strong and this person needs to be confident using webchat type technology and the phone.
- They will be a small team to start with and it will be ‘all hands on deck’ to set-up this exciting new business – this person needs to be comfortable and excited about this sort of opportunity and be prepared to work under pressure to help launch the business and make it a success.
The Company is the UK’s largest independent invoice finance specialist and a trusted provider of funding solutions to over 7,000 businesses. Through their network of 19 local offices, they handle annual client turnover of £5 billion since 2010, they have advanced more than £26bn to small and medium sized businesses throughout the country.
Formed in 1982, they are a member of the Asset Based Finance Association (ABFA) and support businesses in over 300 industry sectors. Globally, the company has operations in 44 locations, in 14 countries across Europe, the Americas and Asia, supporting more than 9,500 business customers worldwide.
In 2011, 2012, 2014, 2015, 2016, 2017 and 2018 the company was awarded a place in The Sunday Times 100 Best Companies to Work For, ranking 48th in the most recent poll. They are supported by their parent company, a 208-year old business-to-business services group involved in logistics, shipping and ship management, floating accommodation, hydrographic survey and geophysical services, offshore project management, retail and construction equipment hire.
Please click on the APPLY button and CHECK YOUR EMAILS for the link to the Company’s careers page.
Candidates with the experience or relevant job titles of: Client Support Administrator, Client Services Support, Client Support Assistant, Insurance Support Administrator, Customer Support Service Executive, Client Services Executive, Client Relationship Assistant may also be considered for this role.
