Call Centre and Customer Service


Client Services Executive

London
Permanent
£20000 - £25000 per annum + Benefits

Job Title: Client Services Executive

Location: Shoreditch

Salary: up to £25,000 per annum (depending on experience)

Job Type: Full Time, Permanent

Job Role:

Bluetownonline is the UK’s leading digital recruitment platform dealing with clients across multiple industry sectors across the UK. We are the digital recruitment experts.

As one of the most respected names in online recruitment advertising our energetic team provides services across a range of industries and we’re now looking to recruit a client service administrator who complements our offering.

Our services are tailor-made to fit our clients’ needs so that they can concentrate on running their businesses.

We offer a fun, friendly and supportive environment and encourage individuals to demonstrate and develop their talents. We don’t understand ‘no’ and ‘can’t’ and we don’t expect you to either. The only expectation is a positive can do attitude and a genuine desire to provide excellent customer care. It’s these core values that have positioned us in the NO.1 spot as the UK’s most trusted provider.

Department Overview:

The Client Services Team is responsible for the full client life cycle. From on-boarding, selling additional services, to supporting our clients throughout each campaign we run for them.

The team are the “go to” for our existing clients. This management is crucial to the client experience with the Company.

We’re growing pretty rapidly over the next year so we’d ideally be looking for someone who is able to grow into a team leader position within the near future.

Role Overview:

  • Supporting the on-boarding transition of clients and existing client relationships
  • Working with the business development managers to ensure client contracts are fulfilled, reviewed and managed to the highest standard

Responsibilities (the list below is not exhaustive)

  • Supporting the transition of clients from the sales team to ongoing delivery
  • Assisting with the creation of job adverts
  • Walk clients through how to use our system and assist with any issues
  • Identifying additional sales opportunities for existing clients
  • Ensuring that billing is completed in accordance with the contract
  • Assist with the internal reporting of existing client sales opportunities
  • Assist with the research database for clients

Experience:

  • Significant previous experience in a client service team or sales support environment
  • Experience dealing directly with clients both via email and over the phone
  • Excellent IT skills, our product is digital so you will need to be comfortable

Qualifications and Training

  • Essential – English and Maths grade C or above (GCSE)

Personal Attributes

  • Confident, self-starter who can work on their own initiative
  • Highly developed interpersonal and client liaison skills – strong team player
  • Flexible with the ability to juggle changing priorities and work to tight deadlines
  • Excellent accuracy and attention to detail
  • Problem solver

Benefits:

  • Full training given
  • Opportunities for progression within a growing organisation
  • Perks (cheap Cinema tickets, Coffee, Rental Movies, Gym memberships, health cover etc etc!)
  • Pension
  • Drinks on Friday
  • Working with a team of go-getters
  • Holidays away in the sun!

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Client Services Representative, Client Support Administrator, Sales Support Administrator, Senior Client Services Executive, Customer Services Executive, Client Service Representative, Client Advisor, Customer Support Advisor, Business Support, Client Support Executive, Client Relationship Executive may also be considered for this role.