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Collections Officer / Credit Controller / Debt Recovery Agent

Up to £21000 per annum

Job Title: Collections Officer

Location: Pendeford Business Park, Overstrand, Wolverhampton

Salary: Basic: £21,000

This is an exciting opportunity to join one of the most dynamic and largest Insurance Brokers in the Midlands, based in Wolverhampton.

They are currently looking to fill an existing vacancy for a Collections Officer within their Finance department.

The successful candidate will have proven experience of working previously within the financial sector, whilst demonstrating the ability to work at ease in a fast paced and busy environment.

Key Accountabilities:

  • Processing debtor queries
  • Processing 3rd party queries
  • Making calls to debtors for bad and delinquent debts as well as missed payments and arrears
  • Processing Income and Expenditure reports
  • Liaising with third party agencies where necessary
  • Collecting payments and keeping check of personal and team targets
  • Arranging and regulating call backs
  • Low level complaints handling
  • Managing and processing direct debits arranged on your ledger
  • Managing a ledger that may vary in size month to month
  • Working with internal functions as required

Minimum Requirements:

  • 3 years experience in a Credit Control/Debt Collection role is desirable
  • A track record of managing a ledger of debtors
  • Target focussed and be able to work in an environment where targets and incentives are the norm
  • Professional outlook with clear verbal and written communication skills
  • Proven ability to handle objection and keep control of conversations
  • Confident
  • Have a competitive nature
  • Work well in a team
  • Be able to self-direct where required to maximise their own collections traits and efficiency
  • Punctual


  • 25 days holiday plus Bank holidays
  • Pension
  • A performance related incentive scheme
  • Access to Parking Facilities
  • Flexible Benefits
  • Cycle to Work Scheme

To apply for this role please click APPLY to submit your CV and covering letter.

Candidates with the experience or relevant job titles of; Collections Advisor, Debt Recovery, Negotiations Officer, Negotiations Advisor, Debtor management, Collections Officer, Collections Advisor, Customer Advisor, Negotiations, Collections, Debt Collections, Recovery Advisor, Collections Negotiator, Collections Agent will also be considered for this role.