Job Title: Controller
Location: Enfield
Salary: Competitive depending on experience
Job Type: Full Time, Permanent
As UK market leader in service and repair of tail lifts, shutters and curtains on commercial vehicles, the Company offers a 24 hour a day, 365 days a year service managed by their teams throughout six regional locations and out of hours by a third party.
They are currently looking for a Controller to join their Enfield team to ensure that all customer requirements are dealt with appropriately within company guidelines and procedures whilst ensuring effective use of company assets and resources.
Key Responsibilities:
- Ensures effective allocation of work to a team of mobile and site based engineers to ensure optimum productivity whilst ensuring operation within key performance indicators as specified for location
- Ensures compliance with all element of Health and Safety legislation
- Effectively undertakes all service and breakdown resource allocation to ensure all customer requirements are met in full, whilst making sure that we allocate jobs in the most cost effective way
- Deals with customer enquiries and orders in a professional manner and responds to requirements as a matter of urgency. Ensure potential sales are converted into orders
- Ensures timely and complete adherence to all company administrative procedures as set out by company process documents
- Ensures operation within key performance indicators as specified for location
- Supervises field and site based staff to ensure optimum productivity whilst working within the working time directive as set by the company
- Effectively working with the Contracts department to ensure that all bookings are achieved
- Ensure all customer bookings are achieved and if issues cause delays, customers are communicated with at all times
- Supports administration department to ensure smooth billing and administrative control of all jobs
- Refers issues outside own sphere of decision making authority to Control Team Leader/Location Manager
- Undertakes other duties which the company may from time to time reasonably request
- Complies with all aspects of ISO 9001:2015 under your remit
Key Skills:
- Basic Education required
- Day to day supervision of Mobile Engineers
- Employs limited technical skill without direction
- Good customer service skills
Pease click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Timetable Coordinator, Resource Coordinator, Engineering Coordinator, Scheduling Assistant, Administrator, Workforce Planning, Scheduling Assistant, Senior Coordinator, Appointment Administrator, Operations Scheduler, Operations Coordinator, Logistical Planning, Customer Service Administrator, Business Support, Office Support, Logistics Coordinator may also be considered for this role.
