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Call Centre and Customer Service

Customer Service Advisor

£20344 - £22021 per annum

Job Title: Customer Service Advisor (Telephony/Reception/Planning Reception)

Location: Cromer, North Norfolk

Salary: £20,344 – £22,021 per annum

Job Type: Full Time, Permanent – 37 hours per week

Closing Date: 9am Monday 22nd April 2019

Job Role:

This vacancy is based within the Customer Services team where they act as the first point of contact for the council. They provide advice, information, direction and resolution to our customers on a wide range of council services, demonstrating customer service excellence at all times. They provide this service via all access channels.

They are currently undergoing many exciting changes across the organisation. You will be joining a busy Customer Services team at an exciting time, as they embark on a journey of Digital Transformation where they welcome a fresh approach with the aim to enhance our customers’ experience.

The ideal candidate will be self-motivated and naturally add enthusiasm to the dynamics of the current team whilst supporting the demands of the organisation. If you are committed and motivated by a desire to provide excellent customer service one of these roles could be for you.

The council is committed to equality and diversity in employment and encourages applications from all sections of the community.

They offer employees a friendly working environment, flexible working hours and a career average pension scheme.

Please click on the APPLY button to complete your application at the Company’s careers page.

Candidates with the experience or relevant job titles of; Customer Service Representative, Customer Services Executive, Customer Service Adviser, Customer Support, Client Service Advisor, Customer Services, Customer Service Assistant, CSA, Administrator may also be considered for this role.