Job Title: Customer Service Representative
Location: Manchester
Salary: £19,000 per annum + Commission (OTE £21,000)
Job Type: Full Time, Permanent
The organisation are a Manchester based UK top 200 Law firm that specialises in Personal Injury including; public liability, occupier’s liability, employer’s liability and road traffic accidents.
Working there is not just a job, it’s a career. The work they do improves people’s lives, and this is what will inevitably give you immense job satisfaction. If you would like to go home in the evening, proud of the work you have done, then this is the place for you.
Due to growth, they are looking for talented people to help deliver and guarantee the best possible customer service to their clients.
The Role:
This is a fulltime role that will be based in their recently acquired and adapted office on Brett Street. The job will involve evening and weekend work with a subsidised remuneration in place for this. Reporting to the New Client Team Manager, you will be the first point of contact for all new client enquiries from a wide range of sources including telephone, face to face and online. There is NO cold calling involved.
What will you be doing?
- Responsible for client experience from first contact until signed up and the file transferred to a solicitor. Ability to build strong relationships with clients to obtain commitment is paramount.
- Handling inbound calls from clients.
- Calling prospective clients as soon as possible within required service standards
- Obtaining all relevant details of a prospective client’s claim to allow the claim to be assessed
- Presenting key information to management, in a concise manner
- Maintaining client files and diary tasks using the firm’s case management system
- Working within a team, providing cross-cover when necessary to ensure excellent client service
Salary and Holidays:
- Competitive Salary of £19000 including (Evening and weekend allowance) plus commission (OTE £21000)
- 23 days per year. Closed on Christmas Day, Boxing Day and New Year’s Day. Any bank holidays worked will be awarded with 1.5x back.
Please click the APPLY button and submit your CV and Cover letter for this role.
Candidates with the experience or relevant job titles of; Customer Service Representative, Customer Services Executive, Client Services Administrator, Customer Service Adviser, Customer Support, Client Service Advisor, Customer Services, Customer Service Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, , Business Support, Administrator, Admin, B2B Experience, Customer Complaints Handler, CS Rep, Client Relationship Executive, Customer Enquiries Advisor may also be considered for this role.
