Job Title: Customer Support Specialist
Location: Reading
Salary: Competitive + Benefits
Job type: Permanent, Full time
The company is an exciting new entrant to the insurance market. They believe that nothing is more precious than those we love. However, because of a lack of trust and awareness, too few people protect themselves and their families from the financial consequences of illness and death.
Working with advisers, they mean to change that. So, they’ve re-entered the UK protection market with a single ambition:
For every family to have protection that they truly believe in.
THEIR PROMISE
LIFE. MADE BETTER.
They hire people who love to work in a fast-changing environment where everyone takes responsibility and gets the right things done.
They’re expecting to grow quickly, so get in touch if you want the chance to grow with them.
Key Requirements:
- To resolve and process customer enquiries, applications and claims, at first point of contact whenever possible
- Identify and understand customer needs and provide a consistently high-quality service to enhance the customer experience and gain loyalty
The Candidate:
What they need from you
- Excellent customer service and communication skills, ideally over the phone
- Experience of financial services and the demands of working in a regulated market
- Demonstrate energy, commitment and a positive attitude to achieving results
- Ability to manage and prioritise own workload
- Ability to work effectively as part of a team, recognising how teams can deliver great results
- Demonstrated reliance and experience of dealing with difficult queries
Qualifications
- GCSE or equivalent min. English and Mathematics
Experience
- Strong experience of working within call & contact centres
- Experience of working within a financial service regulated environment
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Customer Services, Customer Sales Associate, Customer Services Administrator, Customer Services Support, Customer Service Advisor, Customer Service Representative, Telephone Customer Service Representative, Business Support, Office Administrator, Office Admin, Office Assistant, Office Support, General Admin, Team Administrator, Team Admin may also be considered for this role.
