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Admin and Secretarial

Pensions Caseworker / Pensions Administrator


Job Title: Pensions Caseworker

Salary: Dependent on Skills, Qualifications and Experience

Based: Preston

Position: Full Time, Permanent (37 hours per week)

An exciting opportunity has arisen for several case workers to join a busy Pensions Administration team. This is a varied role which will include processing early leaver benefits and estimates for members of the Local Government Pension Scheme.

The Organisation provides an environment of continuous personal and professional development and they will support the right candidate in reaching their full potential.

Purpose of the Role:

To assist in the provision of a pensions administration service in respect of the pension schemes administered by the Organisation.

Key Accountabilities:

  • To process and check a range of entry level pensions case work, including but not restricted to refunds and leavers, ensuring service level targets and deadlines are met in respect of these areas
  • To undertake a range of pensioner payroll changes, ensuring that changes are timely and accurate, and that pensioner payroll deadlines are met
  • To respond to member correspondence relating to the work undertaken within the level 1 Casework Team, again ensuring that service level targets and deadlines are met in these areas
  • To support service provision as appropriate undertaking other duties commensurate with the post
  • Liaise with customers, and third parties obtaining information in respect of the work undertaken on the Level 1 Casework Team
  • Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines

The candidate:

Person Specification

  • Recent experience in a busy financial and/or transactional office environment
  • Proven ability to work effectively on own initiative as well as being an effective team player, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationship within the team and the service as a whole
  • Proven ability to undertake detailed mathematical calculations accurately
  • Demonstrable ability to work accurately and to deadlines
  • Ability to use systems and processes relevant to pension payroll and pension administration
  • The ability to communicate effectively at all levels possessing excellent communication skills
  • Commitment to providing a good customer service at all times
  • Maintain an understanding and actively support LPP’s equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice


  • 5 GCSEs or equivalent including Maths and English at Grade C or above

Please click on the APPLY button to send your CV and Cover Letter confirming your current remuneration package for this role.

The Organisation is keen to promote a diverse workforce to maximise their ability to provide quality services to all their customers. All applicants who are known to be disabled and who meet the minimum criteria for the role will progress to the next stage of the recruitment process.

Candidates with the relevant experience, qualifications, and job titles of; Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Pension Data Processor, Client Services Executive, Customer Service Executive, Pension Administration Caseworker, Business Support Admin, Business Support, Financial Services Administrator, Financial Services Support, Financial Services Caseworker may also be considered for this position.