Schedule Repairs Planning Coordinator

Job Title: Schedule Repairs Planning Coordinator

Location: Lincoln

Salary: £27,975 – £29,826 per annum

Job Type: Permanent, Full Time

Key Duties:

• Work under the general direction of the Maintenance Manager to contribute to the achievements of delivery of the repairs and maintenance service.
• Effectively supervise, plan, organise and control a team engaged on resource planning to ensure that lean principles are adhered to and reinforced.
• To be actively involved in continuously assessing at the point of contact with the customer the quality of delivery of the service through reinforcing and encouraging expected behaviours from the team and solving operational problems referred to the post holder.
• To continuously work to improve the service through adopting lean system principles, tools and techniques.
• Ensure that resources are scheduled over the period of days to weeks to ensure that tenants are given a good service and that the resources are used efficiently.
• To oversee the call centre staff and to ensure that information is passed between the resource planners and the call centre staff to the benefit of the maintenance teams and the customer.
• To provide statistical information and reports on performance.

To ensure the effective management of all relevant resources:

• To develop and lead effective team working, which results in self managing teams with a sense of collective responsibility and purpose and which provide mutual support and learning both within and across teams.
• To advise Service Manager about future service needs to ensure that all resources are adequately planned for and managed.
• To contribute to the development of team plans and ensure that staff performance appraisals are carried out.
• Regularly review and monitor any delegated budget responsibilities to ensure that budget allocations are being used effectively and efficiently.
• To act as a role model by continuously developing own skills and knowledge in accordance with the Council’s development framework and any professional requirements.

To support the Service Manager in delivering change:

• To support the delivery of the Council’s ‘Main Aims’ and to promote its ‘Core Values’.
• To continually review operational service delivery to meet changing needs and demands and implement any necessary changes, involving staff individually and in teams and encouraging and developing employees to operate flexibly to meet such changes.
• To actively promote learning, innovation and change in a ‘can-do’ environment, recognising and rewarding contributions and addressing development needs at team and individual level.

To ensure the effective management of performance including:

• To contribute to the implementation of the Council’s performance management framework.
• To proactively manage absenteeism firmly but fairly to ensure that absence reduction targets are achieved.
• To manage health and safety and to ensure that all employees are aware of and comply with health and safety requirements.
• To ensure appropriate arrangements for the management of risk and the promotion of a ‘no blame’ culture.

To create value for customers:

• To promote and monitor customer care standards and ensure that these are communicated and understood at all levels.
• To identify, monitor and review customer needs and demands through regular feedback from customers and frontline staff.
• To liaise with others across the organisation and externally to meet customer needs and demands.
• To support the implementation of the Authority’s ‘Access to Services’ vision.

Please click the APPLY button to be redirected to the Council Website and fill in the application form for this role.

Candidates with experience or relevant job titles of; Logistics Executive, Planning Coordinator, Logistics Supervisor, Repair Supervisor, Logistics Coordinator, Planner, Pre-Planned Maintenance, Planning Coordinator, Production Controller, Project Coordinator, Project Assistant, Project Executive, Maintenance Coordinator, Maintenance Administrator, Administrator, Construction Administrator, Maintenance Scheduler, Facilities Management may also be considered for this role.