Call Centre and Customer Service

Seasonal Admissions Assistants / Visitor Services Assistant

Up to £19750 per annum

Job Title: Seasonal Admissions Assistants (Ticketing)

Location: Hampton Court Palace

Salary: £19,750 pro rata / £10.55 per hour

Job Type: Full time & Part Time, Seasonal

Closing Date: 24th February 2019

The organisation is an independent, charity responsible for the Tower of London, Hampton Court Palace, the Banqueting House – Whitehall, Kensington Palace, Kew Palace and Hillsborough Castle. They help everyone explore the story of how monarchs and people have shaped society in some of the greatest palaces ever built.

Role Overview:

The season kicks off with the Easter break where a range of activities for all audiences never ceases to provide a stimulating and engaging programme, but the story doesn’t finish there; as they head into the summer with well-known annual events such as the BBC Good Food Festival, RHS Flower Show and a music festival with world famous performers. These are just some of the exciting projects have planned for 2019.

Whether you’re selling tickets to some of these major talked about events or fielding questions on all aspects of the palace and its gardens, you can be part of the team in this unique setting providing a world class visitor experience to all visitors.

They’re looking to recruit a number of full-time and part-time staff to join the Admissions Team in March in preparation for the busy spring and summer holiday period.

The Candidate:

Confident, outgoing and flexible, you will ideally have experience or know what it takes to deliver 5 star service in a customer facing role and be confident using ticketing systems. You will be able to demonstrate a commitment to maximising income from all avenues including tickets sales, donations, gift aid and membership. You will not be afraid to show initiative and strive to exceed both service levels and sales targets. In addition to the above, you will also be able to deal with queue management and visitor flow management, particularly in areas which experience a high footfall, such as the Magic Garden and the Maze.

Naturally, you’ll have great people skills and the ability to stay calm whilst working in a fun, but busy, sometimes challenging, family friendly environment.

The Company is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

Please click on the APPLY button and CHECK YOUR EMAILS for the link to the Company’s careers page where you can then submit your CV.

Candidates with experience of: Visitor Services Contact Centre Advisor, Visitors Centre Assistant, Customer Service Advisor, Customer Service Representative, Customer Support, Customer Service Executive, Customer Service Advisor, Customer Service Consultant, Customer Aid, Customer Care, Customer Service, Customer Support Advisor, Customer Services Officer, Contact Centre Agent, Customer Care Team, Admissions, Admissions Supervisor, Client Support Executive, Summer Temp, Temporary Assistant may also be considered for this role.