Job Title: Service Support Administrator (Two positions available)
Location: Dartford
Salary: £20,000
Job Type: Full Time, Permanent
Hours: Monday to Friday, 8am-5pm
The company is a successful privately owned independent lift company providing maintenance and modernisation solutions to a variety of customers. They are currently looking for two reliable Service Support Administrators to join their Service Department in order to ensure effective customer service delivery across their national contracts and maintain their good reputation as a leading independent lift service and maintenance provider
The Role:
The Service Support Administrator will provide support to the Service Department, in particular, the Service Area Teams, ensuring the consistent workflow and response to customer demands in line with the Company’s contractual obligations. You will reactively complete work as designated by the Customer Service Manager within the department, administration related tasks, processes, ensuring well maintained record keeping and customer service delivery, as well as providing direct support to the Service Area Teams.
The Service Support Administrator will provide support to the Service Department, in particular, the Service Area Teams, ensuring the consistent workflow and response to customer demands in line with the Company’s contractual obligations. You will reactively complete work as designated by the Customer Service Manager within the department, administration related tasks and processes, ensuring well maintained record keeping and customer service delivery, as well as providing direct support to the Service Area Teams.
Essential requirements:
- A-C grade GCSE’s (or equivalent) in core subjects with a high standard of Literacy and numeric skills
- Previous administration, with a good IT skillset is and essential would be an advantage
- A good understanding of database systems and generating accurate and well written customer communications
- A dependable self-starter who is flexible and adaptable approach towards work to meet deadlines, with a good telephone manner
Benefits:
- 40 hour week
- 25 days paid annual leave
- Company Pension
The company’s long-term aim is that the composition of their workforce should reflect that of the community. Where necessary, special steps, as permitted by the relevant Acts of Parliament, will be taken to help disadvantaged and/or underrepresented groups to compete for jobs on a genuine basis of equality.
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Candidates with experience of; Customer Services Executive, Customer Service Representative, Administrative Support, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Business Support Administrator, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
