Systems Support Engineer – Levels 1 & 2

Rhondda Cynon Taff
Up to £23000 per annum + plus £1,250 & substantial benefits

Job Title: Systems Support Engineer – Levels 1 & 2

Location: Nantgarw, Cardiff

Salary: £23,000 per annum plus £1,250 & substantial benefits

Job Type: Full Time, Permanent (09:00 to 17:00 Mon-Fri)

Closing Date: 09:00 Monday, 26th October 2020

The company is a customised enzyme discovery, development and manufacturing company based in the UK, with a subsidiary in Illinois, USA. They work with their customers, many of which are the top blue chip food companies, to provide unique enzyme solutions that will help them solve process problems, valorise waste, facilitate a biochemical reaction or deliver competitive advantage through using a unique product.

Role Overview:

Due to their on-going commitment to expanding their product portfolio which is central to accelerating their growth, they have an opportunity for a Systems Support Engineer – Levels 1 & 2 who will have an integral role in providing effective IT assistance across all aspects of the business and support to the IT Manager.

Job Duties:

  • Resolve 1st and 2nd level IT issues quickly and efficiently
  • Provide a broad range of support including network and server administration to include Exchange, SharePoint and FS permissions, daily system health checks and system maintenance

Key Requirements:

  • A degree in Computer Science, IT or demonstrable experience in a similar position within an SME environment
  • Strong experience with 1st & 2nd level support and ITSM processes
  • Networking essentials, Microsoft Office 365, Windows & Linux OS and domain administration
  • Having an understanding of Exchange Server, GPO and SQL administration, Sage 200, security firewall and project management would be advantageous

If you are someone who enjoys communicating with people, working in an open and friendly environment, with great organisational skills, attention to detail and the desire to get things done, they would love to hear from you.

Please click on the APPLY button and you will be redirected to the Company’s website.

Candidates with the experience or relevant job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Hosted Technical Support Engineer may also be considered for this role.