Admin and Secretarial

Trainee Branch Administrator


Job Title: Trainee Branch Administrator

Location: Derby

Salary: Competitive – D.O.E

Job type: Full time

About Star Refrigeration

Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 400 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.

Derby Branch

Our Derby branch is the largest of our 9 branches across the UK and supports a network of customers across the Midlands region. We have a team of field based engineering staff supported by a Regional Management and Admin team based from the office on the outskirts of Derby.

The Role

We are currently recruiting for a Trainee Branch Administrator to join our experienced Admin Team, working in a fast paced environment where the successful candidate will learn all of the main responsibilities to provide proactive administrative support to our branch team and customers.

The duties within the role are broad and varied, with opportunities for development and progression through our admin training pathway.

Key duties include a range of responsibilities which include but are not limited to;

People and Processes

  • Providing high quality administrative support to the team as and when required
  • Effective information sharing and participation in team meetings
  • Develop understanding of company administration procedures and documentation
  • Use of company systems for filing and document management


  • Accurate and timely input of data to company systems
  • Effective purchase order processing in line with company processes
  • Prompt resolution of queries


  • Maintaining a positive company image when dealing with customers by phone or in person
  • Build good relationships when dealing directly with suppliers and customers
  • Effective response to enquiries, escalating as appropriate
  • Management of company documentation to fulfil customer requirements


  • Develop excellent knowledge of our systems and processes
  • Collate information and present in the required format using Microsoft applications
  • Use of finance system
  • Identify scope for improvement opportunities

The Candidate:

The role is suited to an individual who is motivated and confident and provides a great opportunity to learn within a skilled team. Some administrative and/or customer service experience would be beneficial however training will be provided.

Key Skills & Experience:

  • Excellent interpersonal skills
  • Strong communication skills, both written and verbal
  • The ability to work effectively as part of a team
  • Good attention to detail, ability to multi-task, and prioritise tasks efficiently
  • Strong organisational skills
  • The ability to take initiative and have a proactive approach
  • Working knowledge of computer software applications, i.e. Microsoft Word, Excel, Outlook

An excellent remuneration package is available including:

  • Annual leave: 35 days inclusive of bank holidays
  • Pension: 8% non-contributory pension with option to make additional voluntary contributions
  • Twice yearly salary increases in line with RPI
  • Professional Development: biannual reviews on development to encourage career growth
  • Private Medical BUPA insurance available after 6 months of employment with additional family option
  • Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
  • Life Assurance: 6 x annual salary
  • Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors
  • Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme

If you would like the opportunity to join and develop within a growing team, please send your CV and covering letter, we would love to hear from you.

We regret that due to the high volume of applications we are unable to acknowledge every application.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of Office Assistant, Office Administrator, Secretary, Legal Secretary, Office Admin, Administrator, Admin, Office Associate, Office Support, General Admin, Executive Assistant, Personal Assistant, PA may also be considered for this role.