Job Title: Billing & Contracts Administrator
Location: City of London
Salary: Competitive
Job Type: Full Time, Permanent
The company is a leading IT, Print and Telecoms Solutions company in the heart of the City of London. They’re based at the centre of the business district, and are surrounded by bars, restaurants, cafes, pop-ups, and there’s even a bit of greenery nearby!
You can find their office in the middle of multiple transportation hubs, such as Liverpool Street, Old Street, Moorgate, Barbican stations.
Their offices are open-plan with a friendly, social culture and a good, fun working environment. From their shareholders down they live the motto: “work hard, play hard”, demonstrated by their social events held throughout the year.
They believe in creating an environment in which people can thrive; they encourage everyone to maintain a healthy work/life balance, and they strongly believe in investing in employee’s futures. They’re looking for ambitious, driven, and hardworking people to join the team.
The Role:
On a day to day basis, you will:
- Ensuring all meter billing invoices are accurate and completed on time
- Respond to all customer invoice billing queries
- Raise manual invoices and credits when required
- Monitor and file customer meter billing information on a daily basis
- Make changes and update customer contact details on the company database
- Proactively assist the Professional Services Team in resolving queries relating to the automated billing software
- Run monthly increase reports
- Provide billing information to third party companies each month/quarter
- Check third party invoices and input costs into the company database
- Produce quarterly volume reports for high revenue clients
- Work closely with the Contracts Manager and the Contract & Billings Team
- Assist with loading new contracts and contract settlements
- Provide the Customer Care and Sales Teams with customer information for client meetings each week
- Take overflow service calls and provide cover for the Service Control Team when required
Key Requirements:
Whilst you don’t need to have previous experience of working in Billings, as this role works closely with their clients, who they place at the heart of everything they do, a customer service focus, excellent communication skills (both written and verbal), and a helpful, approachable attitude are key. Their department is high-volume and very busy, so you’ll need to be/ have meticulous organisation and administration skills and a keen eye for detail.
- Previous experience in a customer-facing role, with an understanding of how to deliver outstanding customer service to their clients
- Excel-savvy
- Self-motivated and collaborative, with the ability to work alone or with colleagues
- Able to work on own initiative, taking ownership of problems and identifying appropriate solutions
- Lots of enthusiasm and a desire to learn, grow and progress!
If this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience of: Contracts Administrator, Compliance Officer, Sales Contracts Administrator, Legal Assistant, Support Administrator, Business Support Administrator, Contracts Assistant, Agreements Administrator, Commercial Contracts Advisor and Contracts Executive will also be considered for this role.
