Call Centre and Customer Service

Customer Relationship Manager / Customer Service Manager

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Job Title: Relationship Manager

Location: Banbury

Salary: £40,000 – £45,000

Job Type: Full time, Permanent

The Company, the UK’s largest independent invoice finance specialist and a trusted provider of funding solutions to over 7,000 businesses, are currently looking for a Relationship Manager to join the team in the Banbury office.

Why them?

They believe in three things; their Colleagues, their Clients and the Contribution they make. Their ‘three Cs’ are at the heart of everything they do, with colleagues always coming first.

As a Times Top 100 Best Companies to work for employer, they’ll support and encourage you to reach your potential, whilst you deliver the best possible experience for their Clients. They’ll do this alongside Contributing positively to the communities where they live and work.

A bit about the team…

There’s definitely a buzz about the team and the environment they work in. A small, busy, expanding team, every day brings a new challenge as they interact with a variety of colleagues and clients, making sure their needs and expectations are met. An opportunity to develop your management and development skills to an expanding team.

They are sociable and support each other on the ups and downs of the working day, if you’re looking at working in a progressive team then this is the role for you.

Where do you come in?

  • Monitoring client’s financial performance, identifying opportunities and risk. Completing facility reviews, underwriting, risk frameworks and client visits as determined by the client status
  • Collaborating with New Business teams to generate and maximise new client and income opportunities
  • Developing and maintaining own network of business connections in the local area. Upholding the reputation of the business and demonstrating the key behaviours
  • Maintaining client commitment through proactive analysis and understanding of the client business
  • Ensuring excellent standards of customer service are implemented and maintained internally and externally through liaison with Client Service Managers and Account Executives

Where will you be?

Located in Adderbury, they are in modern offices surrounded by beautiful countryside. Whether you want to spend your break admiring the fountain or sitting down to lunch in their stylish Café, you will love this friendly working environment.

So much more than a pay cheque…

On top of the competitive salary of £40 – £45,000 per annum, they’ll reward you with:

  • Private healthcare for you and your family
  • Company pension scheme
  • Wide range of flexible benefits, such as gym membership, technology or health assessments
  • Access to an online wellbeing centre
  • Range of discounts from many businesses
  • As well as 25 days holiday with options to buy or sell more

So, what happens when you apply?

Your application will be received by the Resourcing team who will screen your application, you will receive a response within 3 working days by phone, email or text with next steps…

They’re absolutely committed to being a truly inclusive place to work, where everyone, regardless of their gender, race, ethnicity or sexual orientation, has an equal opportunity to reach their true potential.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: Service Delivery Manager, Client Services Manager, Client Relationship Manager, Customer Service Team Leader, Service Delivery Team Leader, Customer Services Executive, Client Communications, Relationship Executive, Client Relationship Officer, Customer Service Representative, Client Service, Customer Relationship Consultant, Customer Relationship Representative, Customer Advisor may also be considered for this role.

How can we help?
How can we help?

If you have any questions and you would rather chat to a member of our team please email or call us about this role.

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