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Call Centre and Customer Service

Customer Service Administrator / Customer Service Executive


Job Title: Customer Service Administrator

Location: Southend-on-Sea

Salary: Competitive

Job Type: Full Time, Casual (with possibility of becoming permanent)

Are you looking for an exciting new role with a growing company?

Join the Ventrica team and you will be joining a European award winning company, in a modern and stylish office overlooking the Thames Estuary. They offer fantastic benefits to their team including discounts with over 40 businesses, a company health care plan, pension, free fruit on a Wednesday, an onsite massage therapist and much more!

They are proud to work with many international brands and are currently recruiting for people to join their New Look and UGG Australia accounts, as well as a number of others, to offer omnichannel customer service.

If you have excellent communication and customer service skills and would like to work for an amazing brand then we would love to hear from you!

Who are they? They are a European award winning state-of-the-art contact centre specialising in all forms of customer contact from calls through to web chat and social media. They are proud to partner with a number of prestigious international brands covering a wide variety of sectors such as retail, food, luxury labels, pharmaceutical, car insurance, music and software.

Role Overview:

As a Customer Service Administrator you will have the full support of your manager and your team members and will be given excellent training and benefits.

You will be the first point of contact for all customer queries, primarily focussed on email correspondence to the customer. As a brand ambassador for the client it is vital that at every step of the process you ensure customer service is provided at a high standard, and that all customers can communicate with ease by acting quickly and consistently.

The Company has a variety of shifts available working on a full time basis, initially on a casually contract for their peak season through to January with potential to move on a permanent position subject to performance.

Key Requirements:

  • Have the right to work legally in the UK
  • A minimum of GCSE English grade C or equivalent (exceptional circumstances considered)
  • You must have superb written and spoken English
  • A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
  • The ability to take ownership and responsibility for the customer journey
  • Have a real enthusiasm about joining the Ventrica family and developing your career with them
  • Be punctual and reliable
  • Computer literate
  • Excellent communication skills
  • Experience of working in a customer facing environment

Please click the APPLY button to send your CV and Cover Letter for this role.

Please note: due to the nature of the role, no sponsorship or relocation packages will be available for this position and so candidates must be eligible to both live and work in the UK to be considered.

Candidates with the relevant job titles and experience of Customer Service Representative, Customer Support, Retail Customer Service, Luxury Customer Service, High-End Retail Customer Service, Retail Customer Support, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer and Client Services Support may also be considered for this role.