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Call Centre and Customer Service

Customer Services Assistant / Customer Services Administrator

Up to £21658.79 per annum

Job Title: Customer Services Assistant

Location: Kingston upon Thames

Salary: £5,853.00 (10hpw) to £14,634.32 (25 hpw) (£21,658.79 – pro rata)

Job type: Permanent, Part Time (10 and 25 hours per week available)

The Company is a non-profit making organisation providing facility management services to University.

All the Customer Services Team members are customer facing and team work, flexibility and a calm and patient manner are essential. All these roles require the individual to have an enjoyment of working with the public, students, staff and contractors. Therefore a clear speaking voice and the ability to communicate effectively are essential requirements.

They are looking to recruit a Customer Services Assistant to work in various areas of the services they provide. This role could be deployed at any of the KU sites they provide services for. As a member of the Customer Services Team you will act as a focal point for callers to the university, offering information and advice to all inquirers in a clear, courteous, and efficient manner.

You may be required to undertake various other duties and/or hours of work as may be reasonably required of you, at any site served by the company.

Key Responsibilities:

The Customer Services Team provides a wide range of essential services for visitors, students and staff at all the main campuses and office locations of Kingston University such as receptions, switchboard, postal services, FM Help Desk, Office Administration, Goods Inwards and the Art Shop.

All the Customer Services Team are customer facing and will be required to wear the approved uniform at all times The main positions for a Customer Services Assistant, although at Level 1 (entry level), it is expected that one of the roles detailed will be the primary role fulfilled by the Team Member, with small elements of some of the other roles (site specific).

Within Customer Services, it is possible for an Assistant to progress to Levels 2 by learning and working a minimum of two of the roles covered here, and to Level 3 through learning all of the roles.

The Candidate:


  • Team Work – this job needs people who support colleagues when necessary and in times of staff holiday, sickness and absence
  • Flexibility – the job involves working (from time to time) at the University’s different campuses
  • Calm and patient manner and the ability to work under their own initiative
  • A clear speaking voice
  • Enjoyment of working with the public, students, staff and contractors
  • Confidence, Self-Motivation, and Initiative – the ability to tackle calmly any situation which occurs and to decide on one’s own the best way it can be dealt with
  • Knowledge of methods of posting, and how mail is sorted efficiently
  • Pleasant and confident manner Smart (uniformed) and well-presented
  • Physically fit


  • Pension Scheme
  • Life Assurance
  • 25 days pro rata Annual Leave
  • Annual Review

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Services Executive, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Service Engineer, Customer Services Officer, Administrator, Customer Service Assistant may also be considered for this role.