Call Centre and Customer Service


German Speaking Sales and Service Coordinator / Client Services

Huntingdon
Permanent
£22000 - £25000 per annum

Job Title: Sales and Service Coordinator – German Speaking

Location: Huntingdon

Salary: £22,000 – £25,000

Job type: Full Time, Permanent

Company Overview:

The Company is a UK-based company with subsidiary operations in the USA, France, Germany and China. They supply materials which are used for research, development and specialised manufacturing applications.

The Sales and Service team work closely with Purchasing and are responsible for the sales process from initial enquiry through to quotation and order placement. Working with the Purchasing group, the team provides costings for customer enquiries as well as sourcing and purchasing materials and items for both current and future orders.

This Sales role is customer focussed, providing commercial support on a wide range of issues and includes identification and development of business opportunities. It supports the general activities of the Sales Group and includes an aspect of account management.

Key Responsibilities:

  • Day to day Sales & Service team interface for external customers and internal stakeholders
  • Dealing with and responding to customer queries received by phone, email and website, including customers in the German market
  • Processing of orders including associated administration and monitoring of their progress to ensure fulfilment of customer requirements
  • Managing customer complaints resolution by identifying and escalating key issues in a timely manner
  • Processing and managing the sales quotation and enquiry process in accordance with pre-agreed company policies, including quantity pricing and discounting
  • Follow up of quotations which are issued by the company or by any associate company within the group
  • Working in collaboration and liaising with internal departments to facilitate information flows across teams and with customers on a wide range of issues
  • Maintain and update sales and customer records on internal database
  • Through contact with customers, the identification and qualification of possible business opportunities and escalation to the Sales team
  • Interact with Finance team regarding payment, management of overdue invoices and customer accounting issues
  • Ensure the adherence to internal Sales processes and procedures is maintained and completed within a timely manner.
  • Answering the phone, transferring calls and taking messages for internal departments

Key Requirements:

  • Fluent German language skills – written and oral
  • Excellent telephone and listening skills
  • Excellent written and spoken communication skills
  • IT skills – Microsoft Office Outlook, Word, Excel & Sales Force
  • Numerical skills
  • Problem solving skills
  • Product awareness – Stay up-to-date with new products and features
  • Customer & Commercial awareness
  • Accuracy and attention to detail (including checking data accuracy in orders and invoices)
  • An ability to work independently and as a team
  • Be proactive and flexible

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Sales Administrator, Client Services Executive, Sales Associate, Sales Executive, Client Support Assistant, German Speaker, Customer Services Coordinator, Customer Sales, German Speaking, Customer Sales Associate, Sales Advisor, Inbound Sales, Sales Order Processor, Bilingual, Business Development Manager, Account Management may also be considered for this role.