Call Centre and Customer Service


Graduate Associate / Customer Services Executive

Southampton
Permanent
Negotiable

Job Title: Graduate Associate

Location: Southampton

Salary: Competitive dependent on experience

Job Type: Full Time, Permanent

They are a fast-moving technology business undergoing rapid growth, and are one of the leading providers of employee benefits solutions to employers. To help them on their quest to deliver and be the best (they’re more multi-talented than they thought – they can do poetry as well!) the Company needs the most brilliant people out there on board… and that’s where you come in.

You may know of some of their clients like BT, Skyscanner, Bank of America, and Deliveroo.

The role offers an opportunity to work with their fantastic client base. You’ll be helping them to create an exceptional experience for their employees, enabling them to recruit and retain the very people who will in turn deliver their own strategic ambitions.

Role Overview:

The role will require you to understand their clients’ demographics and objectives, and present them with tailored solutions to maximise employee engagement. Alongside this, you’ll need to develop a strong understanding of their market-leading product, OneHub, ensuring that they use technology to create exceptional employee experiences.

About You:

They are looking for someone with excellent communication skills (verbal and written) as you’ll be preparing client documentation and reports, and regularly presenting to clients. You will also need an eye for detail as you’ll be responsible for creating the scheme designs and assisting through the testing process before the scheme goes live.

You’ll be educated to degree level, effective at building relationships, detail-conscious, and resourceful in your approach to identifying and responding to opportunities and challenges. You will also be able to prioritise and manage competing demands within a dynamic and fast-paced working environment.

As part of the role you will receive comprehensive training on employee benefits and you would benefit from an interest in understanding the structure and tax treatment of benefits.

Please note: You must have a degree to be considered for this role

Please click the APPLY button to send your CV and cover Letter for this role.

Candidates with experience of: Employee Benefits, Client Support, Customer Services, Support Team Leader, Client Services Agent, Client Support Administrator, Client Services Support, Client Relationship Assistant may also be considered for this role.