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Housing Tenancy Liaison Officer / Resident Liaison Officer
£37722 - £40869 per annum
Job Title: Housing Tenancy Liaison Officer
Location: Newham, London
Salary: £37,722 – £40,869 per annum
Job type: Full time, Permanent
Closing Date: 24th January 2021
Newham is a vibrant inner-city borough with excellent transport links to the rest of London and South-East England, including Kent, Essex, Surrey and Middlesex. 72% of the population are from BAME communities, contributing to 220 languages being spoken in the area. Proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything they do.
The Borough boasts iconic landmarks such as Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all. The Mayor of London has provided the Borough with £107 million funding through the ‘Building Council Homes for Londoners’ programme, supporting the construction of 1,100 new homes by 2022. From this they expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy.
The London Borough of Newham has the largest privately rented sector in England with over half of Newham households (60,000) depending on private landlords for their health, safety and welfare. In response to these circumstances, Newham became the first authority to adopt an authority wide landlord licensing in 2013, with nearly 40,000 homes aligned to one of the licensing schemes..
About the Job:
Their Private Sector Housing Standards team are looking for a talented individual to provide holistic support and advice to individuals and families who are homeless or at risk of homelessness, working to prevent illegal evictions and harassment, taking legal action where necessary.
The postholder will benefit from ‘hands-on’ experience supporting the Private Sector Housing Standards Service and from working with external partners to further develop their knowledge and skills. The postholder will assist in organising meetings and groups of key stakeholders in the private rented sector in order to promote quality, safety and security for tenants in the sector.
Providing a first-class service to tenants, the role delivers a range of intervention strategies such as enforcement, education and advice, aimed at improving the quality, safety and choice of residential accommodation across Newham.
With a realistic opportunity to develop within the service, they are looking from someone who is ambitious, innovative and presents a strong level of interpersonal skills, whilst sharing the same values as they do.
With a broad understanding of the housing and homeless prevention disciplines within local government, your application will also benefit from displaying knowledge of carrying out investigations and dealing with complaints.
To qualify for the position you will need:
- Educated at A level or equivalent, or able to demonstrate good literacy & numeracy skills
- Degree level or similar qualification in housing, law, customer service or information advice and guidance or evidence of extensive experience in a housing related field
- At least 3 years’ experience of working in, or with, the housing sector
- Experience of working within a customer focussed environment or customer orientated services
- Experience of working on campaigns and publicity regarding social issues
- Excellent verbal and written communication skills
- Professional, approachable, confident and empathetic manner whilst maintaining appropriate boundaries
Please click on the APPLY button and you will be REDIRECTED to the Council’s careers page.
Candidates with the relevant experience or job titles of; Senior Housing Officer, Housing Surveyor, Private Housing Officer, Environmental Compliance Manager, Public Sector Surveyor, Housing Team Manager, Property Surveyor, City Surveyor, Environmental Health Officer, Public Sector, Local Council Housing Officer, Housing Team Manager, Housing Maintenance Officer, Property Services may also be considered for this role.