Job Title: Key Account Coordinator
Location: Sutton-in-Ashfield, Nottinghamshire
Salary: Competitive
Job Type: Permanent, Full time
The Company is one of the world’s leading suppliers of rehabilitation, recovery and sports performance products, distributing a comprehensive product portfolio to hospitals and local authorities, private therapists, mobility shops, high street retailers, pharmacies, internet traders and International distributors.
A new opportunity has arisen for an experienced Key Account Coordinator to provide a high standard of customer service whilst developing on-going business relationships with nominated Key account customers.
Key Accountabilities:
- Develop a working knowledge of the company’s product range
- Continuously grow and maintain knowledge to meet and exceed customer expectations
- Engage with colleagues to share best practice and insights in order to achieve optimum and consistent performance for the team
- Work closely and collaboratively with internal customers to ensure acceptable solutions are delivered that meet or exceed customer expectations
- Promotes Company’s brands and channels at every opportunity, communicating related products and promotions to maximise order value
- Views every customer interaction as an opportunity to demonstrate the Company values in order to deliver a professional standard of customer service
- Effectively navigates internal and external IT systems and adheres to processes to ensure agreed standards of performance are met
- Takes responsibility for ensuring that own performance and conduct is aligned with internal processes and procedures to maintain compliance with standards and regulations set by the company and external bodies
- Ensure customer expectations are met whilst delivering the required business performance in line with agreed CPDs, KPIs and the Company Values
- Establish and maintain sound working relationships with key customers gaining an understanding of their requirements in order to offer bespoke solutions to exceed their expectations and develop additional business opportunities
- Responsible for personal health and safety and that of other work colleagues and to comply with company’s health and safety policy
The successful Candidate will have/ be:
- Previous experience of Account management
- Good telephony skills
- Based in the immediate area
- Previous experience of customer account co-ordination
- Previous experience of working in a customer focused environment
- Ability to communicate with customers at all levels
- Ability to assess and understand customer’s needs to fulfil their requirements
- Computer skills including – MS Office (working at an Intermediate Level within Excel is essential)
- Ability to manage time and prioritise work to achieve goals
- Self-motivated to achieve targets
- Commercial sales awareness
- Excellent telephone techniques and listening skills
- Uses initiative
- Communication skills
- Provide a professional customer service for PH customers
- Embrace Performance Health’s values & initiatives
Please click the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Sales Consultant, Sales Advisor, Internal Sales Account Manager, Client Account Manager, Internal Accounts Manager, Customer Account Coordinator, Client Relationship Executive, Sales Executive and Customer Service Consultant may also be considered for this role.
