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Health and Safety

Operations Coordinator / Control Room Manager

High Wycombe
Up to £28000 per annum

Job Title: Security Operations Coordinator

Location: High Wycombe, Buckinghamshire

Salary: £28,000 per annum

Job Type: Full Time, Permanent (Monday to Friday (07:15 to 18:45)

The Company is a provider of security services and are looking to recruit an experienced person to be responsible for managing static rostering and alarm response services.

This is a vital and key business role designed to ensure continuity of service levels, excellent customer service and to ensure the smooth running of operational activities within the business. You will be responsible for the rostering of all sites, and for the work patterns of around 175 employees.

This is very much a hand-on role and they are looking for someone who is not afraid to get involved, handle the ever-changing nature of security manning and who can ensure that our mobile and alarm response customers are well looked after.

Job Duties:

  • Ensuring that manning levels are maintained to contracted levels at all times
  • Planning for scheduled and unexpected absences and ensuring continuity of cover
  • Management of a team of controllers & mobile drivers
  • Performance monitoring & reporting in relation to attendance, patrols & response times
  • General operational administration
  • Management of keys, sensitive information and access cards
  • Managing their patrol and alarm response customers and providing excellent customer service
  • Management of CCTV systems
  • Management of subcontractors

Key Requirements:

  • Experience working with the security industry is preferred
  • Experience in planning rosters, resources & people
  • Excellent level of computer literacy including rostering systems & Microsoft office
  • Ability to work to tight deadline and under pressure
  • Excellent problem-solving abilities
  • Flexibility to meet ever changing business needs
  • Excellent communication skills
  • Outstanding time management & attendance
  • Experience in manning teams of officers & drivers

The successful candidate will be required to undergo standard background checks as per security industry requirements. An SIA Licence is preferred but not required.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Security Operations Coordinator, Control Room Manager, Service Coordinator, Security Scheduler, Control Room Supervisor, Security Officer, Security, Corporate Security Officer, Security Guard, Security Enforcement Officer, SIA Licence, SIA Licenced Security Officer will also be considered for this role.