Job Title: Sales Support Assistant
Location: Harlow
Salary: £18,000 per annum
Position: Full Time, Permanent (42.5 hours per week)
The Company is looking for an enthusiastic and hardworking Sales Support Assistant to join them starting as soon as possible. They pride themselv es on customer service so the ideal candidate will have experience in liaising with customers via telephone and e-mail.
The main job purpose is to assist their friendly and bubbly commercial team with all administrative tasks. This includes order processing, taking in-bound calls, preparing reports and ad-hoc admin duties.
Key Responsibilities:
- Provision of high-quality customer service to all customers
- Process inbound orders from calls
- Process third party orders while aiming to maximise profit margin by obtaining a competitive price for delivery
- Ensure all purchase orders are assigned to third party orders
- Ensure correct purchase order numbers are assigned to customer’s orders
- Book in courier collections on both Freight route and APC
- Ensure up to date site contacts and details are entered on every order
- Be the first point of contact for all incoming calls
KPI’s:
- Incoming Calls
- Orders Processed
- Order Accuracy
- 3rd Party Maximise
The successful Candidate will have/ be:
- Prior experience of working within an admin role preferable
- Ability to establish and maintain good client relationships, both internally and externally at all levels
- Believes in and exhibits good customer care
- Written and oral communication skills
- Calm, confident manner to handle potentially uncomfortable conversations
- Competent in Microsoft Office products including Excel
- Strong organisational skills
- Attention to detail
- Drive, determination and ownership of role
What’s on offer?
- A convenient work location next to Harlow train station
- 20 days holiday (plus 8 public holidays)
- Pension scheme
- Social events
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Business Support Administrator, Administrative Assistant, Sales Administrator, Sales Admin, Administrator, Officer Administrator, Office Admin, Sales Support, Office Assistant, Client Services Assistant, Sales Support Administrator, Operations Assistant, Operations Coordinator, Office Administrator, Sales Advisor, Client Support Administrator, Personal Assistant, Operational Support Administrator, Office Associate, Office Support, General Admin, Team Administrator, Business Support Assistant may be considered for this role.
