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Social Care

Support Worker

£9.37 - £9.63 per hour + £100 Signing Bonus

Job Title: Support Worker

Location: Maidstone

Salary: £9.37 – £9.63 per hour

Job type: Full or Part-time

Reporting To: Line Manager

This role has a £100 Signing Bonus.

The role supports Service Users with learning disabilities, mental health and autism who live within the community, a service that meets a Targeted and Goal focused Personal Individual Needs Approach.

You will be Undertaking an active role in enabling and supporting Service Users, to maximize independence in the community in a manner that promotes: Respect, Equality and Diversity.

You will be expected to participate and prepare monthly case studies.

Your Role Supporting Our Service Users:

  • Helping maintain a personal Service Users development through individual programmes including: making suggestions for change and updating records on a minimum of a daily/weekly basis with maximum involvement from the individual Service User
  • Providing a monthly case study working alongside a team, focusing on a relevant business topic
  • Maintaining records and developing with the Service User, future programmes aiming towards increased independence
  • To ensure Service Users enjoy a high quality of life according to individual care/support plans and that all Service Users rights are fully respected at all times
  • Advising and supporting family contact by ensuring as required that good relationships are developed and maintained with each Service Users relatives, friends and advocates

Main Responsibilities:

  • Work with your Senior staff team and associated networks in the development of support/care, assisting the Service Users with plans which accurately reflect individual needs and strengths in the review process of these plans
  • Ensure that all statutory requirements and procedures are adhered. In particular, to have reference to legislation directed from Supporting Independence Services (SIS) and associated documents from local authorities
  • Actively assisting in the prevention of accidents to Services Users, staff teams and others
  • Deal promptly and effectively with all complaints and grievances as company policies guidelines
  • To support the successful operations of quality control and administration systems
  • Receiving supervision/appraisals and participating in identifying your own personal training needs and actively working towards meeting those needs
  • Monitoring that the accommodations gardens are kept tidy and looking nice by planning and participation with Service Users and associated networks
  • To be overall flexible and responsive to meet the ever-changing needs of our Service Users and company as requested by our Stakeholders

Person specification: (Essential)


  • NVQ Level 2 in Social Care or Equivalent or willing to work towards the qualification


  • Ability to communicate honestly, clearly and concisely, orally, in writing and in public settings
  • Ability to empower the Service Users we always support and encourage independence. This includes promoting dignity and the right to privacy, confidentiality and human rights
  • Computer literate including the ability to use an intranet system and a smart phone
  • Ability to plan, and work in a systematic way with the ability to prioritise your workload
  • Good level of numeracy with the ability to work within financial systems including budgeting
  • Ability to manage own workload, working on your own initiative as well as under guidance whilst managing stress and changes in self and others
  • Ability to be a positive role model for other staff, motivating and supporting


  • Excellent approachable listening and communication skills with approachable listening skills
  • Good negotiating skills
  • Ability to cope with pressure
  • Ability to cope with change

Post Specific Requirements

  • Willingness to work evenings, weekends, public holidays on a rota basis as business requirements within guidelines on maximum safe working hours
  • Willingness to assist the people we support during their holiday/short breaks where required
  • Ability to meet the physical demands involved in providing support to our Service Users
  • Satisfactory attendance record
  • Willingness for other relevant qualification training to meet CQC registration requirements

Additional Requirements:

  • This post is subject to an enhanced criminal record check, known as a DBS (Disclosure Barring System) check
  • Knowledge of be able to use a smart phone and be willing to use the company equipment for work purposes

(This is not a conclusive list as Phoenix Support strives to achieve excellence in delivering services and support to our service users and our staff teams)

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Care Worker, Care Assistant, Domiciliary Support Assistant, Senior Care Assistant, Team Leader, Care Work Assistant, Resident Care Assistant, Resident Care Worker, Elderly Care Worker, Elderly Care Assistant, Elderly Support Worker, Elderly Care, Support Assistant, Enabler, Healthcare Assistant will also be considered for this role